LEGAL REFERENCE

Your Privacy Matters to Us

We've built vbet around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

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vbet Your Privacy Matters to Us

How We Handle Your Information

When you join vbet, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver our services where local law permits. We use encryption to protect your account details and payment data. We never sell your personal information to third parties. Your data is stored securely and accessed only by authorised team members. We comply

with data protection standards in supported regions and retain your information only as long as necessary to provide our platform and meet legal obligations.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data, account security or payment information.

Live Chat

Chat with our team directly through your account dashboard to discuss privacy concerns, data requests or account protection in real time.

Account Settings

Manage your privacy preferences, review connected payment methods and update personal details anytime from your vbet account panel.

WHY THIS PLATFORM

Why Your Privacy Is Secure With Us

Encryption Standard

All account data and payment transactions use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details are protected end-to-end.

Regular Audits

We conduct regular security reviews and compliance checks to ensure our privacy practices meet international standards and local regulations.

Limited Access

Only authorised vbet staff can access your personal information. We use role-based permissions to minimise exposure of sensitive account data.

No Third-Party Sales

We never sell, rent or share your personal information with marketing companies, data brokers or unrelated third parties without your consent.

Transparent Logging

We maintain audit logs of who accesses your data and when. You can request a report of data access activity from your account.

Incident Response

If a security issue occurs, we notify affected users promptly and take immediate steps to contain and resolve the breach.

Our Privacy Commitment Across vbet

Account Registration
We collect only the information needed to verify your identity and comply with local regulations in supported regions.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are processed securely. We never store full payment credentials on our servers.
Lobby Activity
Your game history, table preferences and betting patterns are stored privately and used only to personalise your lobby experience.
Communication
We send account updates, promotional offers and security alerts only to the email and phone number you provide during registration.
Cookie Usage
We use cookies to remember your login, language preference and lobby settings. You can manage cookie consent in your browser settings.
Data Retention
We keep your account data for as long as your account is active, plus a retention period required by local law in your region.
Your Rights
You can request access to your data, correct inaccuracies, or ask us to delete your account and associated information anytime.

What Defines Our Privacy Approach

Indonesia-First Design

We've shaped our privacy practices around Indonesian players. DANA, OVO, GoPay and QRIS integrations are built with local data standards in mind.

Account Transparency

Your vbet dashboard shows exactly what personal information we hold, when it was last updated and who has accessed it recently.

Consent-Driven

We ask for your permission before using your data for marketing, analytics or third-party integrations. You control what we do with your information.

Mobile-Safe Lobby

Whether you're on your phone or desktop, your session data is encrypted and your login credentials are never exposed in transit.

Dispute Resolution

If you have a privacy concern, we offer a clear escalation path. Contact our support team and we'll investigate within five business days.

Policy Updates

When we change this privacy policy, we notify you via email and give you 30 days to review the changes before they take effect.

Privacy Policy Questions Answered

We use bank-level encryption to secure all payment information. Your DANA, OVO, GoPay and QRIS credentials are tokenised and never stored in full on our servers. Payment processing is handled by PCI-compliant partners.

Yes. You can request account deletion anytime from your settings or by contacting [email protected]. We'll remove your personal data within 30 days, except where local law requires us to retain records.

We don't sell your data. We share information only with payment processors, fraud-prevention partners and legal authorities where required by law in supported regions.

We retain your account data while your account is active. After closure, we keep records for the period required by local regulations, typically 5–7 years for financial compliance.

We use session cookies to keep you logged in, preference cookies to remember your language and lobby settings, and analytics cookies to improve our platform. You can disable non-essential cookies anytime.

Email [email protected] with 'Data Request' in the subject line. We'll compile your account information, transaction history and personal details into a file and send it within 14 days.

We monitor our systems continuously. If a breach occurs, we notify affected users immediately, work with security experts to contain it and take steps to prevent future incidents.